Good news Pixie friends– I ship Australia wide!
Payments on my website can be made via PayPal. I have chosen this option as it is fast and secure.
Once payment has been received the item(s) will be sent out via Australian Post. Standard delivery can be between 3-10 business days AU. Postage will be automatically calculated at checkout. All orders $100 and over receive free shipping, just add the 'FREESHIPPING' code when you reach the amount.
I take great care to ensure all pieces being sent are of highest quality and as described, I individually wrap them in tissue paper, bubble wrap and package them in either a padded postal satchel or cardboard box. Once they have left my hands unfortunately I can’t take responsibility for any damaged goods within transit.
Returns / Exchanges / Refunds
Pixie Home accepts returns for any wrongly sent items; please contact me at firstname.lastname@example.org quoting your order number within 14 days of receiving it. The item must be sent back unused and in the original packaging to an address supplied, once received and sighted we will then notify and refund you the postage amount then send you your original order asap.
I am happy to exchange any faulty products within 12 months that are deemed a genuine fault (excluding soy wax candles) as long as it is a fault of its own not due to handling and careless storage or use. Please email with a photo of the product with fault and I will contact you back and work with you on a resolution.
Unfortunately I don’t offer a refund or return for ‘change of mind’ purchases….